Refund Policy for Simran Kitab Ghar
At Simran Kitab Ghar, we strive to provide our customers with a seamless shopping experience. To ensure clarity regarding our refund process, we have established the following refund policy:
General Policy
- No Refunds on Delivered or Dispatched Products: Once an order has been dispatched or delivered, we do not offer refunds. This policy is in place to maintain the integrity of our sales and ensure that all products are accounted for.
- Refund Eligibility: Customers may request a refund only if the product has not yet been dispatched. If your order is still processing and has not been shipped, you are eligible to initiate a refund request.
How to Request a Refund
- Contact Us: To initiate a refund request, please contact our customer service team through the contact form on our website or via email within 24 hours of placing your order.
- Provide Order Details: Include your order number and the reason for the refund request in your communication.
- Confirmation: Our team will review your request and confirm whether your order is eligible for a refund based on its dispatch status.
Important Notes
- Refunds will be processed back to the original payment method used during the purchase.
- Please allow 5-7 business days for the refund to reflect in your account after approval.
- For any issues regarding defective or damaged products, please refer to our exchange policy.
Contact Information
For further inquiries regarding our refund policy, please reach out to us at simrankitabghar@gmail.com or visit our contact page on the website.
Thank you for choosing Simran Kitab Ghar! Your satisfaction is our priority.