Refund Policy for Simran Kitab Ghar

At Simran Kitab Ghar, we strive to provide our customers with a seamless shopping experience. To ensure clarity regarding our refund process, we have established the following refund policy:

General Policy

  • No Refunds on Delivered or Dispatched Products: Once an order has been dispatched or delivered, we do not offer refunds. This policy is in place to maintain the integrity of our sales and ensure that all products are accounted for.
  • Refund Eligibility: Customers may request a refund only if the product has not yet been dispatched. If your order is still processing and has not been shipped, you are eligible to initiate a refund request.

How to Request a Return

  1. Contact Us: To initiate a return request, please contact our customer service team through the contact form on our website or via email within 24 hours of placing your order.
  2. Provide Order Details: Include your order number and the reason for the refund request in your communication.
  3. Confirmation: Our team will review your request and confirm whether your order is eligible for a refund based on its dispatch status.

Important Notes

  • Refunds will be credited to the original payment method used during the purchase.
  • Please allow 5-7 business days for the refund to reflect in your account after approval.
  • we do not provide any exchange or replacement

Contact Information

For further inquiries regarding our refund policy, please reach out to us at simrankitabghar@gmail.com or visit our contact page on the website.

Thank you for choosing Simran Kitab Ghar! Your satisfaction is our priority.

Dilmanjot singh

Shipping policy

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders will be shipped and delivered within 4- 8 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable