1. Where We Deliver

We currently deliver within Canada and to selected international destinations, including the United States, the United Kingdom, Australia and India. Additional countries may be available at checkout.

Shipping availability depends on the delivery address, courier coverage, customs restrictions and the products in the order. If the website does not accept your destination, please contact us before ordering so that we can check whether delivery can be arranged.

2. Order Processing Time

Most in-stock orders are prepared and dispatched within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays begin processing on the next business day. Processing may take longer during new-book launches, major sales, holiday periods, severe weather or unusually high order volumes.

Pre-order, back-order and special-order books may have a different dispatch date. When applicable, the estimated availability date will be shown on the product page or communicated to the customer.

3. Estimated Delivery Time

Delivery estimates begin after an order has been dispatched.

These periods are estimates and not guaranteed delivery dates. Remote locations, customs inspections, public holidays, weather, courier disruptions and incorrect or incomplete address information may cause delays outside our reasonable control.

Where available, checkout or the order confirmation may provide a more specific estimate for your address.

4. Shipping Charges

Shipping charges are calculated using factors such as:

• Delivery country and postal or ZIP code
• Total parcel weight and dimensions
• Number and format of books
• Selected courier or delivery service
• Remote-area or international-delivery surcharges

The applicable shipping charge is displayed at checkout before payment is completed. Promotional or free-shipping offers, when available, are subject to the conditions displayed with that offer.

If the automated checkout cannot calculate delivery for your address, contact us for assistance before ordering.

5. International Customs, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country. Unless checkout expressly states that these charges are included, they are the recipient's responsibility and are not controlled by Simran Kitab Ghar.

Customs processing can delay a parcel. Customers are responsible for providing information requested by their local customs authority or courier.

If an international parcel is refused because customs charges were not paid, any refund or re-shipment will be assessed after the parcel is returned to us. Original shipping, return shipping, customs and handling costs may be deducted where permitted by applicable law.

6. Order Tracking

When tracking is available, the tracking number and courier details will be sent by email, SMS or WhatsApp after dispatch. Tracking information may take 24–48 hours to begin showing movement after the courier receives the parcel.

Customers should monitor the tracking page and respond promptly to courier delivery attempts or requests for additional address information.

7. Correct Delivery Information

Customers are responsible for entering a complete and accurate recipient name, street address, apartment or unit number, city, province or state, postal or ZIP code, country, phone number and email address.

Please review this information before completing payment. If you notice an error, contact us immediately. We will try to update the address if the parcel has not been dispatched, but changes cannot be guaranteed after processing or dispatch begins.

Additional shipping charges may apply when a parcel must be redirected or re-sent because of an incomplete or incorrect address supplied by the customer.

8. Delivery Attempts and Returned Parcels

The courier may make one or more delivery attempts or leave the parcel at a pickup location. Customers are responsible for following the courier's instructions and collecting the parcel within the stated holding period.

A parcel may be returned because of:

• An incorrect or incomplete address
• An unavailable or unreachable recipient
• Failure to collect the parcel
• Refusal of delivery
• Unpaid customs or import charges

If a parcel is returned, we will contact the customer after receiving and inspecting it. Re-shipping charges may apply. If a refund is approved, original and return shipping costs may be deducted where permitted by applicable law.

9. Delayed or Apparently Lost Parcels

Occasional courier or customs delays can happen. If tracking has not updated for several business days, first check the courier's tracking page and any delivery notices.

If a parcel has not arrived within 7 days after the estimated delivery window has ended, contact us with the order number and tracking number. We will open an inquiry with the courier and provide the available update.

A replacement or refund for a confirmed lost parcel will be assessed after the courier investigation is completed and in accordance with applicable consumer law. A parcel cannot be treated as lost while it remains within the estimated delivery period or is awaiting customs clearance.

10. Damaged Parcels or Incorrect Items

We take reasonable care when packing orders. If a parcel arrives visibly damaged, photograph the outer packaging before opening it whenever possible.

Report a damaged, missing or incorrect item within 48 hours of delivery. Include:

• Your order number
• A description of the issue
• Clear photographs of the outer package, shipping label, packing material and affected product

Please keep the packaging and damaged item until we finish reviewing the claim. Depending on the circumstances and product availability, we may offer a replacement, refund or another appropriate solution under our Refund & Returns Policy and applicable law.

Normal minor variations in a book's printing, paper shade or cover finish are not necessarily shipping damage.

11. Split Shipments

Orders containing multiple items may occasionally be dispatched in more than one parcel. Customers may receive separate tracking numbers, and the parcels may arrive on different dates. Unless otherwise stated, customers will not be charged additional shipping solely because we divided an order into multiple parcels.

12. Order Changes and Cancellations

To request a change or cancellation, contact us as soon as possible after ordering. We will try to help if processing or dispatch has not begun, but changes and cancellations cannot be guaranteed.

Once an order has been dispatched, it cannot be cancelled as an unshipped order. Any available return or refund will then be handled under our Refund & Returns Policy.

13. Digital Products

This policy applies to physical products requiring delivery. Digital products, if offered, are delivered electronically and do not incur physical shipping charges.